Email Advice

You can use our Email Advice Form to email us details of the question or issue you would like advice on.

We aim to give comprehensive advice via email so please provide as much detail as you can about your issues and any relevant personal circumstances. This will enable us to provide you with information and advice that is relevant to you. Our response to you in most cases will be via email.

We aim for an advisor to respond to you within 5 working days.

Please see our Privacy Policy for more information about how we use and store the information you provide us with.

Please do not use this service if:

your issue is urgent (e.g. threatened homelessness, bailiffs, food bank referral or fuel bank referral)
you are requesting a call back from an adviser
you are trying to get an appointment with your local office
you are trying to find out progress on your existing case
if you wish to remain anonymous

In these cases, please call AdviceLine on 0808 278 7909 or contact us.

If you do not live in the Vale of White Horse or South Oxfordshire area, please visit http://www.citizensadvice.org.uk to find your nearest advice centre.

Email Advice Form

Please leave a space in your postcode e.g. OX14 3JD not OX143JD

Email Enquiry

I give consent to Citizens Advice recording personal information that will be given below *

Yes

You have selected no and therefore do not give your consent to Citizens Advice to hold your personal information, you will therefore not be able to submit this form but we can still help you. Please call AdviceLine 0808 2787907.

All content

We need your explicit consent to record some special category information that you might provide to us, including your ethnicity, heath conditions, trade union membership etc. If you agree, we’ll use this information to give you advice, help us to gather data, research and improve our service. We will make sure this information is kept safe and secure.

Please tick the boxes if you agree to Citizens Advice recording the special category personal data

I agree to the Citizens Advice service sharing my personal information with organisations so that I can be contacted to give feedback about my experience with Citizens Advice *

Yes

Please select the ways that we can contact you:

Your Details

First name *

Surname *

Date of birth *

Postcode *

First line of address *

Town *

Can this address be used to contact you by post?

Yes

Please provide an email you are happy to be contacted on *

Mobile phone

Do not leave any spaces in the number

Home phone

Do not leave any spaces in the number

Work phone

Do not leave any spaces in the number

Can we leave a message on your mobile?

Yes

Can we leave a message on your home phone?

Yes

Can we leave a message on your work phone?

Yes

Can we contact you by text message?

Yes

Gender *

Male

Female

Unknown

Prefer not to say

Prefer another term (please specify)Prefer another term (please specify)

Ethnicity

Health details

Further Details (not mandatory)

Household type

Housing type

Employment status

National Insurance Number

Sexual orientation

Marital status

Nationality

Religion

First language (if not English)

Is an interpreter required?

Yes

How can we help?

Please tell us about your problem or issue *

0 of 500 max words

What have you already done about your problem or issue?

0 of 500 max words

Please upload any relevant images or document here (up to 5 uploads)

Maximum file size: 50MB

If you are human, leave this field blank.

If you do not live in the Vale of White Horse or South Oxfordshire area, please visit https://www.citizensadvice.org.uk to find your nearest advice centre.