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Volunteering

Volunteering with Citizens Advice offers a range of personal and professional benefits.

Why volunteer with us?

You can gain valuable experience, develop new skills, meet new people, and make a positive impact in your community. Volunteering also provides an opportunity to connect with a supportive network of like-minded individuals.

By volunteering with Citizens Advice, you can help make a real difference in the lives of those who need it most.

Volunteer opportunities

There are a range of roles currently available across South Oxfordshire and Vale, we are looking for:

  • Advisers

    After comprehensive training you will be giving advice to clients via the telephone, in person, or webchat. We give advice on a broad range of topics including debt management, benefits, employment, housing and relationship issues. You will need good IT skills and a desire to help people in your local community.

  • Fundraisers

    As an independent charity, we rely on many different streams of fundraising in order to deliver our service to the local community. You will be involved in helping to organise events to raise money, helping to explore other ways of fundraising including contacting and building relationships with local businesses, organisations and charitable trusts.

  • Receptionists

    you will be meeting and greeting clients, inputting client data, sorting out the post and paperwork from clients, sending out reminder texts to clients and making and receiving phone calls.

  • IT specialists

    To help to maintain our IT systems and support the service. Help staff and volunteers with day-to-day IT issues, for example with trouble logging on to their computer, connecting to Wi-Fi, locating and accessing files. We also would welcome support to maintain our local Citizens Advice website.

  • Training & HR Administrator

    To support our Training & HR Manager we are looking for an experienced administrator to help produce training materials, organise training sessions, maintain training records and help with HR administration. You will ideally be used to using Microsoft Word and Powerpoint.

Ideally, you are available for 2 sessions per week either mornings, afternoon or a whole day. We offer a rewarding, flexible and supportive working environment.

If you would like to find out more about any of these volunteering opportunities go to https://www.citizensadvice.org.uk/about-us/support-us/volunteering/volunteering-opportunities_search/ 

Hear from our volunteers

  • Jane says…

    Volunteering ticks a lot of boxes for me. Having retired, it keeps my brain active (very!). It makes me feel I am doing something useful each time I come to the office, even though I might not have taken many calls. Volunteering gives me a very welcome connection to people whose lives are not as easy as my own, and makes me understand more about their daily challenges, varied as they are.

  • Trish says…

    I had wanted to work for Citizens Advice ever since I had cause to use their services when I was going through divorce 30 years ago. I applied the same principals to my volunteer role as I did in my working life, work hard, do the very best that you can and try to carry it all off with a dose of humour. Volunteering with a gold standard organisation does mean that besides giving your all for the client, we volunteers also learn many new skills and broaden the skills we already possess.

Hear from Kiarash, one of our team who balances volunteering with study.

Hear from Martyn on what motivates him to volunteer with us after a career in financial services.